Dahinda Darling of the US Postal Service
This excerpt is from an article by Christina Smith that appeared in the West Register Newspaper, January 25,2005
Dahinda Darling is the first recipient of the pickle award, an honor for workers who make customers happy.
A south-side postal worker’s experience with pickles last week brought a smile to her face instead of leaving her with a sour taste in her mouth. Dahinda Darling, a sales service associate for the US Postal Service, was honored for going the extra mile and received a pickle award for a job well done.
Doug Morrow, post office district manager said Darling was honored because of a letter sent by customer Paul Grillo. Grillo said he appreciates the service he receives and is especially thankful for Darling’s kindness. “It’s the way she greets people. She’s always got a smile, she’s always calm and treats people with respect.”
Officials plan to continue the pickle award when other employees are singled out for stellar service. The idea of the pickle, Morrow said, came from the employee training tool of Bob Farrell, founder of Farrell’s Ice Cream. “It’s all about making the customer glad they came in, and that they want to keep coming back. You have to make them feel special. Give them the pickle!”
