Stephen Fell of the Courtyard by Marriott
The following letter was addressed to the General Manager of the Courtyard by Marriot, Richardson at Spring Valley. The letter was written by Thomas Hitchcock, a patron of the hotel, who wanted to applaud and thank a helpful member of the hotel staff.
To: Landon Amberg
General Manager
Courtyard by Marriott
Richardson at Spring Valley
Dear Landon,
On the second day of my stay at the Courtyard in Richardson I suffered a
pinched nerve in my back. I have had this happen to me before and I
immediately knew that this time would much worse than before as I was in
a training class and needed to be there. I just couldn't take the time
off my daily schedule to get the rest and help from my family that I
desperately needed.
As I hobbled by the front desk I inquired about the
possibility of getting a heating pad to aid in my recuperation and was
told that unfortunately the hotel didn't have one. I wasn't exactly
surprised, but an employee named Stephen Fell said that he could get one for me. The surprise was that he would go out and get one for my use.
That first full day of class was one of excruciating pain. When I returned to my
room, there on my bed, was the heating pad that would make the rest of
the week bearable.
The comfort that that heating pad afforded me was as
close to the TLC that I would have received from my own family as I
could have asked for. Not only did Stephen go to the trouble of getting
me that glorious heating pad, he also provided me with a free movie,
cookies, drinks and a refrigerator. I was so grateful that I just had to
let you know how this act of kindness on Stephen's part has made this
week of training possible.
I work at a large law firm with offices throughout the US and our attorneys and staff do a lot of traveling. I am going to make sure that the appropriate people within our firm are
informed of my experience. You have an employee by the name of Stephen
Fell who should be applauded for his kindness and thoughtfulness. Please
thank him again for me.
Thomas Hitchcock
