Give Em The Pickle Stories

Bob Farrell's PICKLE training videos
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Pickle Stories

At Superior Plumbing, we give "Pickle Awards" to our service technicians in recognition of outstanding customer service. These awards are based upon YOUR popular video "Give ’Em the Pickle!" which we watched about two years ago. The pickles are still coming in weekly! Last week, we received a very special pickle:

Sgt. Dick Roos is currently training at Camp Shelby, Mississippi, serving with the 34th Infantry Division prior to leaving for Iraq. A woman called our company last week asking to speak with Dick. She went on to explain that several weeks ago she was stranded along the highway after a tire blew on her car. Several cars went by without stopping, but Dick did stop. He went to the nearest station, spent $60.00 on a new tire and returned to change it. She explained to him that she was going through some hard times and did not have the money to pay him and it might be a while. He said, "Don't worry, I understand." She asked for his home address and he gave her his BUSINESS CARD - because he was "pickle oriented." She called to thank him, to let him know she would have the money by the end of the month.

Needless to say, she was very impressed with the generosity and kindness of our employee. She said, "What a fine representation of your company - believe me, when I need to have any plumbing done, you will be the company I will call." I explained to her that Dick was serving our country for 18 months and assured her that the money would be given to his family. We are showing Give 'Em The Pickle for the 4th time to our team next week! What a difference it has made.

Mary Kipp
Superior Plumbing

Story 1: Above and beyond room service

Stephen Fell of the Courtyard by Marriott

…On the second day of my stay at the Courtyard in Richardson I suffered a pinched nerve in my back … When I returned to my hotel room, there on my bed was the heating pad that would make the rest of the week bearable. The comfort that that heating pad afforded me was as close to the TLC that I would have received from my own family as I could have asked for. Not only did Stephen go to the trouble of getting me that glorious heating pad, he also provided me with a free movie, cookies, drinks and a refrigerator… read more

Story 2: Have you had the ‘pickle’ yet?

Mia Vandiver of the Oklahoma Central Credit Union

…I had been to Farrell’s Ice Cream Parlor, back in the ’70s, to celebrate many birthdays! I lived in Tucson, AZ at the time and those celebrations were unforgettable. I remember once they ran out of candles, so they improvised with a match, stuck right in the middle of my sundae. Your “pickle” story triggered many wonderful memories of my childhood, and I just want to say thanks! And thanks for teaching me the true meaning of a “pickle.” read more

Story 3: Employee receives pickle award

Dahinda Darling of the US Postal Service

…A south-side postal worker’s experience with pickles last week brought a smile to her face instead of leaving her with a sour taste in her mouth. Dahinda Darling, a sales service associate for the US Postal Service, was honored for going the extra mile and received a pickle award for a job well done… read more

Story 4: Pickles produce pride and perk up performance

Cheryl Waale of Westmark Hotels

…When we began planning for the 2004 season, we decided to build on the positive energy. We knew we wanted to continue to improve service delivery and felt we could make a big impact if we improved teamwork. We created a “Pickle” employee recognition program where employees could recognize each other for going the extra mile for a guest, as well as co-workers going the extra mile for each other… read more

Story 5: He's Not Mooching!

Amanda Perry, Non-Profit Organization Program Secretary

… Whenever he comes in, he goes to our break room and gets a cup of coffee. Well, this particular day, while approaching the break room, I noticed the door was shut and a sign was on the outside of the door saying....EMPLOYEES ONLY. I asked, “Why the sign on the door?” Some of my co-workers began to tell me that this gentleman comes in and gets coffee and that he is “mooching” off of us. So I took a deep breath and said, “If we are that caught up with a little cup of coffee, then we need to shut our doors to the public completely.” … read more

Story 6: Former Farrell's Employee Still Living its Principles

Andrew Otto, former Farrell’s store employee

… A bunch of us kids invited Mr. Farrell to sit down with us, and, much to our delight, he did. … He told us this crazy story about a “pickle for a nickel.” Bob, that little talk made a big impression on a 17-year old kid. Thirty years later, I still remember this when I fix a client’s printer for no charge or spend extra time to make sure a user understands the computer system that he has purchased. I also want you to know that Farrell’s was one of the best jobs I ever had… read more

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